Important Information

Your Duty of Disclosure

Before you enter into a contract of general insurance with an Insurer you have a duty under the Insurance Contracts Act 1984 to tell the Insurer everything that you know, or could reasonably be expected to know, is relevant to the insurer's decision to insure you, and on what terms and conditions.

You have the same duty to disclose those matters to the Insurer before you renew, extend, alter, vary or reinstate a contract of insurance.

Information You Do Not Need to Give

You do not have to disclose anything that:

  1. reduces the risk to the insurer of insuring you;
  2. is common knowledge;
  3. the insurer already knows or should know in the ordinary course of its business;
  4. has been indicated by the Insurer as not necessary to know.


If you fail to comply with your duty of disclosure, your Insurer may be entitled to reduce its liability under the Contract of Insurance in respect of a claim and/or may cancel the contract if your non-disclosure is fraudulent.  Your Insurer may also have the option of avoiding the contract from its beginning.

If you have a Dispute

If you are in dispute with a decision your Insurer makes, a claim settlement, our service, or the service of others appointed to discuss insurance matters with you, we have an Internal Dispute Handling Process to assist you.  Contact our office and ask for the Internal Dispute Handling Officer.  They will advise you on the procedure for you to follow to tell us about the dispute.

If you are not satisfied with our response or the response of your Insurer and wish to proceed with your dispute or complaint, you may contact:

Lloyd's Australia Ltd
Suite 2, Level 21 Angel Place
123 Pitt Street
Telephone:  02 9223 1433
Facsimile:  02 9223 1466

Lloyd's Australia offer a no-cost-to-you service and are totally independent and impartial.  They will advise you on how to proceed with them in this matter.  If they are unable to assist you, they will promptly advise you.

Need for Further Information

Your insurance Broker has arranged this insurance for you, on your behalf.  If you have any questions or need further information concerning your insurances, you should contact them to assist you with your enquiry.

Contacting Us

You are represented by an Insurance Broker who deals directly with us.  You should direct all of your correspondence to us through this Broker, as he is your agent for this insurance.  When we are dealing directly with you, for example with a claim, you may contact us as shown on our claim form or as indicated on your insurance policy wording.